Support
Talk to the Al Shaqab auction desk
A named administrator handles every registration, deposit and lot enquiry. No automated queues.
Email the auction desk
For registration, deposit and lot enquiries. Replies within one business day.
info@alshaqabauction.comCommon issues
My registration is still pending
Approvals are reviewed in submission order. Check that your ID or commercial registration uploaded successfully before contacting the desk.
Open my registration →My deposit is not showing
Deposits are recorded manually after the Al Shaqab commercial team confirms the transfer. Send your transfer reference and the desk will reconcile it.
Send a transfer reference →I was outbid at the last second
Soft close extends any auction by three minutes when a bid arrives near closing, so you always get a chance to reply.
Read how soft close works →I won a lot — what happens next?
Al Shaqab contacts the winner within one business day to arrange settlement, the concession licence and site handover.
View settlement steps →